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Contact Details

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Headquarters
100 Financial District, Suite 2800
New York, NY 10004, USA
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Business Hours
Mon – Fri: 8:00 AM – 10:00 PM EST
Sat – Sun: 9:00 AM – 6:00 PM EST
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We typically respond within 1 business day.

❓ FAQ

Frequently Asked Questions

Account approval typically takes 5–10 minutes for standard verification. Complex KYC cases may take up to 24 business hours. You will receive an email notification once your account is live.
Yes. Nexus Bank fiat deposits are insured up to applicable limits under our regulatory framework. Cryptocurrency holdings are held in cold storage and insured separately by our custodial partner.
We support 19+ fiat currencies including USD, EUR, GBP, NGN, AED, GHS, KES, ZAR, and more. Crypto assets include BTC, ETH, and USDT. Additional currencies are added regularly.
Log into your dashboard, navigate to Transfer → International Wire. Enter the recipient's IBAN and SWIFT/BIC details, confirm the amount, and submit. Wire transfers typically take 1–3 business days.
Nexus-to-Nexus transfers are completely free and instant. International wire transfers incur a fee of approximately 1.5% or a $15 minimum, whichever is greater. Full fee schedules are available in your account settings.

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