Privacy Policy

We collect Identity Data (name, date of birth, passport/ID, KYC selfie), Contact Data (email, phone, address), Financial Data (account numbers, transaction history, source of funds), Technical Data (IP address, device ID, cookies, usage logs), and Communications (support tickets, emails). This data is collected directly from you at registration and through platform use.

We use your data for: Account management and maintenance; Transaction processing (deposits, withdrawals, transfers); KYC/AML compliance and identity verification; Security and fraud detection; Customer support; Legal and regulatory compliance; Product improvement (anonymized analytics); and Marketing communications (with your consent only).

We do NOT sell, rent or trade your data. We share data only with: Regulatory authorities as required by law; Licensed KYC/AML verification partners; SWIFT and payment networks necessary to complete transactions; Cloud infrastructure providers under strict data processing agreements; and Professional advisors (legal, audit) under confidentiality obligations.

We retain personal data for the duration of your account, plus 5–7 years after closure as required by AML regulations. After the applicable retention period, data is securely deleted or fully anonymized. You may request early deletion subject to legal retention obligations.

You have the right to: Access a copy of your data; Rectify inaccurate or incomplete data; Request erasure (subject to legal obligations); Data portability in machine-readable format; Restrict or object to processing; Withdraw consent for activities based on consent. To exercise these rights, email privacy@nexusbank.com.

We use cookies to maintain secure sessions, remember your preferences, analyze anonymized navigation patterns, and detect fraud. We do NOT use cookies for cross-site advertising. You may control cookies in your browser settings, though disabling some cookies may affect functionality.

We protect your data using: 256-bit SSL/TLS encryption in transit; AES-256 encryption at rest; Multi-factor authentication; Continuous fraud monitoring; Annual third-party penetration testing; ISO 27001 certified information security. No system is entirely risk-free — we encourage strong passwords and 2FA.

Questions or data rights requests: privacy@nexusbank.com | Phone: +1 (800) 639-872 | 100 Financial District, Suite 2800, New York, NY 10004. We are registered with the Financial Conduct Authority (FCA). You may also lodge a complaint with your local data protection authority.